SERVICES
Process consulting and automation
Almost no company needs more software: it needs the software it already has to stop asking for the same data three times. We look at how the work runs today, where it stalls and what can be automated without rebuilding everything.
What we look at when we analyse a process
A real process is almost never the one that is written down. You see it by following an order, a file or an incident from start to finish: who touches it, which data gets typed again, where it waits and what happens when something goes wrong.
With that on the table you can decide what is worth automating, what only needs tidying up and what is better left alone. The result is a phased plan, with what each phase costs and what it gives back.
The real work, not the org chart
We follow a complete case with the people who do it every day.
Where the time goes
Repeated data, waiting, manual checks and everything done twice just in case.
What can be automated
Whatever is repetitive and has clear rules. Anything needing judgement stays with a person.
Integration with what you use
Connecting the applications you already have usually costs less than replacing them.
WHAT YOU GET
A plan you can approve in parts
The analysis ends on paper, not in a meeting: something you can circulate, challenge and run phase by phase.
- Process mapHow it actually works today, step by step, with the points where it stalls marked.
- Prioritised improvementsEach one with the effort it takes and what it saves, so you can start with just one.
- Phased planWhat comes first, what depends on what and what can wait.
- What not to automateWhat is better left to a person — said and reasoned.
- Budget per phaseSo one phase can be approved without committing to all of them.
How we work
- 1
Interviews
With the people who do the work, not only with those who manage it.
- 2
Following a case
An order or a file followed from start to finish, with the real timings.
- 3
Proposal
Prioritised improvements, a phased plan and what each phase costs.
- 4
Rollout
If you decide to go ahead, we build it and stay with you until it is in use.
Frequently asked questions
Do we have to change software?
Hardly ever. The first thing we look at is what can be fixed with what you already have: connecting applications, removing steps, no longer typing the same data twice. Replacing a system is the last option, not the first.
Does this always end in development by you?
No. The analysis is delivered finished and it is yours, with or without us afterwards. A good share of the improvements are usually organisational and cost not one line of code.
How long does the analysis take?
It depends on how many people and how many processes are included. One specific process can be walked in a few weeks; a whole area takes longer. The scope is agreed in writing before we start.
What if the team does not want to change how it works?
That is why we start by asking the people who do the work. An improvement nobody uses is not an improvement, and one that comes from the person living the problem is adopted without being pushed.
Which part is costing you the most time?
Tell us which process stalls. One conversation is usually enough to see whether there is room and where we would start.
Tell us about your project